She shouldn't be rude to you. Between about 10 of us on this list, their is probably $10-$15M in business with 3Com in the last 3-4 years alone. Losing one client could mean a million dollars or more to 3Com. They should not let her abuse people. Brian On Wed, 2 Feb 2000, Paul Farber wrote:
Well, this has been a pretty good discussion about a pretty important issue.
I like TC... I like what it has done for me. But the issue remains... I'm out $1200, have no support contract, and Michelle on the other end dosen't seem to give a rats ass that this support contract pays her salary so she can be rude on the phone to me.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Wed, 2 Feb 2000, Jeff Mcadams wrote:
Well...this is either good news or bad news...I'll let each decide for themselves. :)
Right before I left the office I got a call from a gentleman at 3Com trying to followup on our issues and see what could be done about them. This is the good news part...at least they're trying to do something.
The bad news perspective of it though...he was from the technical support department. This means that his concerns, and areas where he would be able to help, would be if there were any outside issues with the actual equipment/software/whatever. While there are some outstanding issues...they're not of that magnitude IMO (v.90 compatibility, early disconnects...stuff like that), and, for the most part, they're being dealt with fairly well.
The main issues that I have been dealing with, and I shared this with this gentleman were the issues of obtaining support *contracts*, not obtaining *support*. So, the bad news being...while 3Com is listening and trying to address issues...they don't seem to be doing a terribly good job of it...or at least they're not delegating the problem to the right people.
The gentleman that I spoke to listened to what I had to say about the support contract issues, understood my position, then pretty much indicated that this was kinda outside his area of being able to do anything, but that if we had any outside trouble tickets or whatever that weren't being dealt, that he could indeed help there. Like I said...I didn't have anything earth shattering...I wish I would've mentioned the v.90 compatibility problems, but didn't, but by and large, this guy wasn't in a position to help out with the issues that we've been throwing email back and forth about today. He did mention that he would mention the substance of my issues to his boss...so there is still some hope that the right people will get notified of these things before its all over and done with.
I do appreciate 3Com folks at least making an effort to get a response in motion...hopefully we can get the right people involved and really make some forward progress. :)
My decision is that this is "qualified good news". It shows that things are at least moving...though we're still to see how efficiently. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
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----------------------------------------------------- Brian Feeny (BF304) signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.