I talked to my customer on Saturday and informed her of what I found on the Dell support site. Must have been 30 messages or so about the modem and only one had anything good to say about it. Dell apparently is now replacing the modem but you have to threaten to return the whole unit. Some have been working for months trying to resolve it. We never were able to get it to connect to either a PM3 or TC unit. At 03:51 PM 2/28/00 -0500, you wrote:
Yes, I am getting complaints from the same series modem unable to connect to our TC or Nortel product. It basically says the modem will not answer. If anyone finds a cure for it let me know.
Cheryl Johnson || Network Administrator SEI Data Network Services, Inc. SEI Communications
----- Original Message ----- From: Greg Coffey <greg@coffey.com> To: <usr-tc@lists.xmission.com> Sent: Saturday, February 26, 2000 9:12 PM Subject: Re: (usr-tc) Aztech MDP3900 Modem
You would think that Dell, Gateway, Compaq and most of the rest would put a decent modem in but they all seem to be using HCF and other junk. She has talked to Dell and of course they tell her the modem is fine and to call us back. Will Dell replace the modem with another model if she complains loud enough? We've tried the 3 commas, init strings and other tricks but nothing seems to want to make this thing work with either a PM3 or TC hub.
At 08:00 PM 2/26/00 -0500, you wrote:
They are horrbile modems. You would think DELL would put in good stuff. I had a customer not able to connect to either a 33.6 POP or the 56K POP.
Our solution was offer them a temp USR Sportster.. the promptly went out and bought one.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Sat, 26 Feb 2000, Greg Coffey wrote:
I have a customer with an Aztech MDP3900 that is not connecting to our TC hub. Anyone run into problems with this and have any ideas? It's in a new Dell PC she just bought. It keeps telling her the modem is not answering.
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