Bear in mind, though, that some of the guys on this list could hire a 3Com engineer for what it would cost to cover all their Total Control equipment with a full service contract. And, to me, charging for software upgrades (read, bugfixes not feature enhancements) is borderline fraud. Charge me money to fix code that doesn't work right? Get real. Matthew Stainforth || Technical Services Manager || BrunNet Inc.
Before I had a contract all kinds of problems getting 3 Com's help wanted to kick Total Controls out door but with a contract no complaints, keep in mind I have the full support contract and I always get the help I need or want. I guess my case is an exception to the rule from what you are saying, but it works for me so I cannot complain. If it did not I would complain believe me. One thing I do now when I do need to call 3 Com for support is I ask for the same person which helps a lot as he knows who I am which expedites things as he knows when I call we have already tried everything.
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