I just heard from my equipment rep that the transfer of the Tech support function from 3Com to the reps is complete. He indicated that there is no change in price or types of service available. The only difference is that the service is one level removed from 3Com, which I guess is supposed to mean it will be improved. I'm not sure how this is supposed to be a good thing. If I want to pay high prices for service, I want to be able to work with the folks responsible for creating the problem. In a similar situation with Microsoft and the supposedly authorized tech groups, I have never gotten good information or support from anyone other than Microsoft. The savings was not worth the hassle, and you wound up paying to talk to MS anyway. I have had similar experiences with 'Linux' support companies. The 3Com situation is too similar for me to be comfartable with it. As it stands now we will likely outsource the modem business and put most of ours out to pasture. I will likely keep 24 to 48 lines in order to deal with specific cases that cannot be handled by the outsource provider. With that number I can afford to get them up to V.90 and have them in the same class as the outsourced modems from another vendor. Mark Thornton San Marcos Internet, Inc 512-393-5300 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.