I would like to express my disgust with 3Com on this matter. After troubleshooting the problem as described above, I called 3Com service. They couldn't seem to "find" my service contract that I paid over a thousand dollars for, just for this type of incident.
We have (had) the same every time we called for support - they could never find our contract details at the time and had to call us back later.
I'm going to ream my service contract agent in the morning. Until then it's lots of busy signals.
Ream him with a *big* reamer. We found in Oz that (initially) 3COM had no spares in the country, so next day delivery of parts was impossible. Our first shipment had a chassis with bent pins on the midplane, a 110v power supply (we're 240v here), and something else that escapes me now. We kicked up a stink, taking it to the highest head in the land. We were issued a full credit for the contract. Then, only a month or so back, 3COM sent us to the collectors to collect the invoiced amount for the contract, despite issuing us with a full credit (of which we had a copy). In addition, the original invoice was $X Australian dollars (and I can tell you, it was a damn lot more than $1k). The instructed the collectors to collect in US dollars (which worked out to be around $4k more). Needless to say, we've not renewed our contract. It's cheaper to buy a spare chassis or two and support yourself (at least with the NETserver based gear). ------------------------------------------------------------------------ Bob Purdon, Ground Floor, Marine Board Building Technical Manager (Tas/Vic), 1 Franklin Wharf, Tas 7000 Southern Internet Services. +61 (3) 6234 7444 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.