Greg Coffey wrote: "Perhaps the number is higher but they aren't aware of it. I don't have an answer for you at this point but will forward this to 3Com" My 2 Cents: It is higher. This is the same subject I raised about a month ago on this list. We have tested this and 3com is supposed to be working on a fix for it however it seems they have now pushed it to the back burners once again. They even developed a non-public alpha code to try to resolve it. No doubt in some circumstances Ascends work better. We have tested on the same PRI line hooked into the 3com and then moved it to the Ascend. The customers are able to get V.90 more often on the Ascends than on the 3com's. This even happens with 3com client modems. We screamed about this discovery and it seemed 3com was sincerely concerned but now I am not so certain it wasn't just to appease us. If I were 3com I would be a little more concerned with this... but thats me. I can say we won't wait forever for a fix. Other technologies are going to overtake V90 before they resolve it, it seems. Ed ----- Original Message ----- From: Greg Coffey <greg@coffey.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, September 28, 1999 11:28 PM Subject: (usr-tc) 3Com, Please Address This Enclosed is some dialogue with a customer of mine. ************ Bill, thanks for the feedback. Trib uses Ascend servers for their modems. We use 3Com (merged with USR) exclusively. We've noted that some subscribers that dial in using 3Com modems connect FASTER with the Ascend than the 3Com. In fact, they never connect >33.6 with the 3Com servers but consistently with the Ascends at a v.90 rate. I pointed out the problem to 3Com about a year ago and there was not much interest on their part at the time. A couple months ago, it came up again. This time there was more interest and discussion. 3Com tells me that there is a bug in the Ascend server software that permits this anomaly. The number of subscribers that this impacts is small (I believe), though I've not really spent much time regarding it. 3Com told me earlier that if they fixed the software, it would break other modems connect rates and even connectivity. One of my techs (lives in Mills) can connect to Trib from home under the same circumstances as you. I gave him a Courier v.everything to try last week with the latest firmware. Same results as his Sportster model. We are running current software on our end too. We just spent thousands to upgrade our quad modems to the newer hiper design, no change. We added a hiperarc, again newer design and, again, thousands more invested. No change. We did dump the Sportster modem registers and send them to a 3Com engineer both a year ago and more recently. I've not heard anything about it for about a month since the last time it came up. I've looked at Ascend equipment but so far have stayed with 3Com. Baffles me too why brand-x modems work better with brand-y's servers. Why brand-x can't or won't resolve the issue baffles me too. The 3Com servers are not junk. We do have lots of subscribers that can connect to our servers and getting v.90 connection rates. I think we've dealt with maybe 6 or so people that are in your situation. Perhaps the number is higher but they aren't aware of it. I don't have an answer for you at this point but will forward this to 3Com. At 08:15 PM 9/28/99 -0600, you wrote:
I signed up today and got onto your system.
It is only a few hours, but so far I'm not impressed with the speed over Trib.com.
First of all, I cannot connect at as fast a speed.
I have a USR Sportster Voice 56k v.90 modem model 00178501 with the latest drivers and firmware.
With trib.com, I can connect sometimes @ 45,333 and always @ 37,333.
I tried your 3 numbers:
234-2088 26,400 most of the time, 28,800 sometimes. 234-6324 same 266-4165 31,200 all the time.
I tried several file download tests between the two systems and trib won handily.
I will do some more comparing over the next few days, but it isn't what I was hoping for.
If you have any other ideas, I would love to hear them.
Thanks,
Bill xxxxx
-----Original Message----- From: Greg Coffey <gcoffey@vcn.com> To: Bill Date: Friday, September 10, 1999 8:45 AM Subject: Re:
We have 3 separate T1's to the Internet and are getting a fract T3 within two months. You are welcome to try us and compare for yourself. Sign up online or come by the store. If you don't like our service, I will refund your fee for the month. We are in the process of a major upgrade that takes place on September 20th. That will make us even better than we are now.
At 06:48 AM 9/10/99 -0600, you wrote:
I am in Casper - in the Sunrise 8 area.
I am looking for bandwidth to the net overall.
I can connect @ 37,333 to Trib and maintain connection.
I can connect @ around 45,000, but the connection is not stable.
Thanks, Greg Coffey, Visionary Communications V 307-234-5443 F 307-234-5446 ===================================================================== 100 N. Center St., Casper, WY 82601 WWW.VCN.COM - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.