What version of software are you running on the modems, nmc and netserver units? We occasionally see a red light on the modems but nothing we have to hard reset. We have been running 5.10.9 on the modems and I have recently been upgrading them to 6.1.6 (all of ours are single sided). I have one chassis that refuses to flash on any of the modems. We have two chassis sitting side by side and identical from what I can see. The first one flashed just fine and all of the 2nd's modems give me a pending, then time out. Wish I could get them done and I can't figure out the problem with them.
There are a couple of strange problems.
1. Sometimes a modem card goes red lite on a modem, and a software reset won't work and I have to pull the card and reseat it. When this happens callers can not consistently connect. They get messages saying that the number is blocked, or not available, or even a busy signal. They are configured roundrobin as I was told to do 3 years ago. Sometimes people get past, other times not. Bad thing is that this usually happens on the 1st rack and really causes havoc, and I don't know what to do, how to stop it or just how to watch it so that if and when it happens, something pages us to let us know. Thing is, how do you check for an error message on a phone line?
2. Sometimes the NMC card goes red, and won't take a software reset either, and needs a hard pull to reboot it. This causes issues with slow or no logins (hangs on password authentication using Lucent Radius), and or not being able to go to any sites.
3. We are also having problems with disconnects, and long retrains, etc., and what appears to be noise on the lines, but we are on a fiber OC-3 ring for our PRIs, so where is noise being generated? People are getting low connect speeds, tons of retrains, and I noticed a lot of Bipolar violations (400+ in less than 24hours), code violation error events, errored seconds, etc., across multiple PRIs using the TCM performance monitor.
HELP.... This is driving me crazy. Customers are getting too many disconnects, slow connects, retrains, etc, and this did not happen before. It is almost like the telco (not BA but a CLEC) has problems with the B8ZS line encoding, but there is no one with clues there that can figure it out.
Also, how can I set cause codes in the PRIs so that the Telco switch knows when there is a modem problem and can move around that modem? Am I on the right track or blowing smoke.
HELP
Frustrated in PA.
Bill
their configurations are as follows:
Card hrdware ver sware ver dram flash --------------------------------------------------------------------------- - ----------------------------- Dual PRI card 4.0.0 3.0.2 4096 1024 Quad Digital Modems 3.0.0 5.10.9 Quad Analog/Digital Modems 3.0.0 5.10.9 Netserver card 7.0.0 3.7.24 20480 2048 NMC card 3.0 5.4.1 4096 2048
Dual 45 watt PS, no service contract. Using Windows TCM 5.5.1
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Thanks, Greg Coffey <gcoffey@vcn.com> Visionary Communications V 307-234-5443 F 307-234-5446 100 N. Center #100, Casper, WY 82601 www.vcn.com - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.