I remember a few years ago users made a big stink about the Netserver platform, posted an open letter to the exec's at USR and posted the return letter. Mainly it was 'we're working on it for the TC ARC' as the standard response. Hey, the ARC probibly has more issues than the netserver did. Someone got that originals so we can once again see history repeat itself? I shouldn't have to beg for a good product. I should have it thrust upon me. I'm starting to like my new sig line - See ya'll on the Ascend list! Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Thu, 3 Feb 2000, Terry Kennedy wrote:
Someone on this list must know someone at 3com with some clout. Why doesn't that person simply ask 3com to monitor the list and respond to the requests. I know it sounds simplistic but if a few calls should get things rollings. I don't many at 3com but I know vendors and they must know someone. Maybe we can get together and figure out who knows the mightiest at 3com and push until they particpate. Or we could just start signing people at 3com upto list :)
Terry Kennedy OlyPen, Inc.
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Ed Sent: Thursday, February 03, 2000 8:15 AM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) Does 3Com Monitor List
Jeff I believe they listen to you because they know you are fairly intelligent on the 3com systems and you have been on this list helping others for so long that others listen to you. However they aren't listening to most people who complain... and they definitely aren't fixing certain problems. 3com connectivity issues and v.90 problems aren't fixed and haven't even been modified to my knowledge... Ascend is still kicking 3com's butt in v.90 connects. Also Support Contract issues seem to elude them... they cannot grasp such simple thinking as give a little and gain a lot.
If I were head of 3com I would be DEEPLY upset if people spoke about my products in such a way. I would do something about it. Maybe the people who would care don't see the list...? ShareHolders and Executives
Ed
----- Original Message ----- From: "Jeff Mcadams" <jeffm@iglou.com> To: <usr-tc@lists.xmission.com> Sent: Thursday, February 03, 2000 11:05 AM Subject: Re: (usr-tc) Does 3Com Monitor List
Thus spake Ted Mecimore
I was wondering if any 3Com folks are lurking out there. With all the "adventure" dealing the DSP vs HCF battle I am wondering how they plan to respond.
Yes...there are many 3Com folks on the list...most lurking, but they're there. In fact...last I checked...the main list was about 1/10 3Com folks (that's 3com.com and usr.com domains). Now...how much 3Com *responds* to the list is still somewhat in doubt, but you do see some responses on at least some subjects (my message yesterday morning about the support contract has elicited a couple of calls now).
3Com is listening...we've yet to see how well they respond to it though. :) Kinda goes back to that beaurocracy thing I talked about a couple of months ago I think. :) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
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