It really upsets me that we give a $20 customer better support than you get from 3com when you've spent over a million. Yeah it costs money for people and support but darn it if your Execs weren't getting paid $2 Million a year then maybe 3com could afford it. What a LAME response.... unbelievable... wake up 3com and wake up Mr. Goodman. We are all going to leave your piece of **** equipment if you do not. I am completely feed up with this attitude that WE OWE 3com something. Bull... YOU owe us the customer. No excuse 3com... For once swallow your darn pride and show the customer you care about them. We all want V.92... give it to us (FREE! No darn support contract crap). Then you will have our future business. Otherwise expect many to take this as a very good time for an equipment change (exit strategy) because we have to shell out money anyway. I know of at least 15 on this list that are gone if you don't... and that's just the tip. No more Total Control BS... none. How does that sound? 3com shareholders will love this... total customer loss across the board. Think I am joking? ... continue down this path. It is time 3com kissed and made up with it's ISP customers. -- Edgar D. Taylor President/CEO FIRST USA Inc. Voice: (800)716-6190 Email: ed@1st.net Web: www.1st.net --