Jeff: If I had known the specifics of this issue, I would have posted them. Resolving this type of issue at the code level is beyond me (I'm not a programer) and this goes double for Macintosh. I will try to get a more specific answer, but I thought that Das would like confirmation of this issue. I work in tech support, and sometimes just knowing that a weird issue is real can be comforting. If you have further questions, please email me directly at: todd_keister@mw.3com.com Todd ;-} Jeff Mcadams <jeffm@iglou.com> on 09/26/99 03:44:15 PM Please respond to usr-tc@lists.xmission.com Sent by: Jeff Mcadams <jeffm@iglou.com> To: usr-tc@lists.xmission.com cc: (Todd Keister/MW/US/3Com) Subject: Re: (usr-tc) Problems with macs and HiperARC 4.1.59 Thus spake Todd Keister
This is a known issue. According to Network Engineers on our DSP team the issue is in the Free PPP code. Apparently the later versions of our Hiper Arc code have now exposed an issue that was latent in the Free PPP code all along. Since this issue is in the FreePPP Product, we can not directly resolve this issue. Currently I have been told there are no plans for a 3Com fix for this issue. The obvious work around is to have the Mac End Users use any other program than Free PPP.
Come on 3Com folks...here's where you can make an improvement to your customer service. What is the bug in FreePPP? Giving specifics is a good thing. It gives you more credibility, and helps us help our customers better. :) Who knows...one of us intelligent people out here might be able to figure out a fix that you all hadn't thought of. :) (I get annoyed when companies think that everyone intelligent works for them :) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.