I can't imagine why I would want to trade in modems that work for modems that don't. I already lose enough customers to the other guys because of compatability issue. If we had it to do over again I wouldn't buy 3Com, and the only 3Com product I will ever buy again is to support our existing installation. Any significant increase in ports will be done with another vendor. And they can pry the last quad out of by cold, stiff hands after I am dead. I regret having made the trade-in in the past. Someone is going to have to convince me that the new dsp code really works, then someone else is going to have to give me the code to even begin to change my mind. I will not deal with 3Com directly ever again. I can get that kind of abuse without paying for it locally. BTW, I think it is a farce to even believe that 3Com is lurking on this list anymore. The company sucks, fully intends to go bankrupt, and take all of us with them. Customer service is of no interest to them at all, nor is providing products that solve our problems. They are too busy renaming product lines and building cable system headends into the TCH box to be bothered with anything we need. Why didn't they develop a DSL termination module. That could have extended the TCH with their existing customer base, but no, they go after a new customer base and abandon the dialup servers. I had to get DSL aggregation from another vendor, not because it was better but because I had no choice. That is stupid, but then it fits with a company that intends to lose money. p.s. If this is the one time a 3Com executinve is reading this list, please don't call unless you are going to offer a reasonable support plan to me and everyone else on this list. I don't want to talk out my frustration as though that is going to fix anything. And I don't want to know you are thinking about me and taking my concerns seriously. Show me the support contract that in any way matches my Cisco contract and I will give you a credit card number and get this show going. Otherwise, go to the corner and amuse yourself. Mark Thornton San Marcos Internet, Inc. 512-393-5300 ----- Original Message ----- From: Randy Cosby <dcosby@infowest.com> To: <usr-tc@lists.xmission.com> Sent: Tuesday, August 15, 2000 1:43 PM Subject: RE: (usr-tc) V92/V44
I'd have to disagree. Not that I have any higher opinion of the 3COM management...
3COM just started running a promotion for Quad->HiperDSP tradeins. If the pattern holds from past promotions (netserver->hiperarc), we'll soon see the end-of-life/support for quads.
My guess is v.44/92 will be available for HiperDSP's only, and then only with a service contract.
Everyone paid up on their support contracts?
Randy InfoWest, Inc.
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Andy Sent: Monday, August 14, 2000 6:11 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) V92/V44
Will 3COM release TC v92/v44 code? I'm convinced - no.
Check the archives regarding lack of response from 3COM management over the years. Speaks for it's self.
--- Andy Dalrymple XMission Telecom Manager (8/14/00)
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