Not to start a flame war, but has 3COM EVER supported it's customers?
In my most recent problem I have to admit that a couple of 3Com lurkers came to my rescue offlist. I was having a problem with all of my Arcs' hanging up after a few days, but it seems no other production facilities on this list were seeing a similar behaviour. I wish they could post publicly and be recognized but they can't. I do appreciate that they cared and contacted me offering suggestions. As far as 3Com is concerned, several months ago there was some talk to me about changing the non-hardware replacement support costs. Several days ago there was additional mention of a possible offering of telephone and code support independent of hardware support. I am hoping that they will consider the cost per chassis issue and make it afordable. I understand the linear increase in price for hardware replacement, but code and tech support requires a lot less intervention per chassis when they are in groups so the cost could and should drop significantly for multiple units (starting at two, not two hundred!). Mark Thornton San Marcos Internet, Inc. 512-393-5300 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.