3Com Customers, 3Com would like to announce the release of HiPerDSP Service Release v2.0.51 on the TotalService website at: http://totalservice.3com.com/cgi-bin/w3com/start?totalservice+latest ( posted under Total Control Hubs ) or http://totalservice.3com.com/cgi-bin/w3com/start?totalservice+software ( search by Total Control Hubs : HiPer DSP) This Service Release provides fixes for the issues found with HiPer DSP hardware version 0.55.0. For more details on what issues are addressed with this Service Release, please reference the note below from 3Com Product Management and also the release notes found on TotalService. This code does not require a service contract to download, and will be free for download until the end of January 2000. (Jan. 31, 2000). If there are any questions or concerns regarding this Service Release, please contact 3Com Technical Support toll-free at 1-800-231-8770. If you are calling from an area not handled by this number, the TotalService website has contact information for other countries and regions. Please go to the TotalService website and click on 'Contacting Tech Support' for more information. Thank you and Happy Holidays, Chuck Stace CSO Customer Service Product Planning Chuck_Stace@3com.com ------- Dear 3Com Customer, 3Com would like to provide you with a status update regarding the recent HiPer DSP issues. Previous communication had identified three failures that had been reported against the HiPer DSP. We noted that we had done some investigation and felt that the three failures were a result of a single root cause. We had also outlined a plan that included two means of addressing this problem; 1.) We were in the testing phase of a software fix and 2.) We were working to identify hardware rework where necessary. At this time, we are pleased to announce that the testing of the software fix has been proven to address the issues. In addition it was confirmed that as expected the three failures were a result of a single root cause. We have completed ITG regression testing and STG network model testing with the new code and have not encountered any issues. Therefore, we are recommending the software fix to all of our customers that may have been affected by this issue. The software fix had been made available to a controlled customer base for testing and all of the feedback has been positive. Moving forward, the CSO team will support customers in their efforts to acquire this code. The CSO team has posted this release on the Total Service Web site as a Service Release. This code fix will provide our customers with the most expedient means of addressing this problem. The software will prevent the need of the customer to visually inspect all suspect boards and will prevent the time required for the hardware rework process. We thank you for your patience as we provide resolution to this issue. Best Regards, Amit Tiwari / Mike Shomaker 3Com Carrier Product Management - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.