Also sprach Lance Eves
I would have to agree with Mark on this. Cisco has EOL'd products that still do the job that they were originally installed to do, but was not cost effective to update to handle the advances in technology. Lucent has done the same. Technology changes daily and it becomes more difficult to support the older hardware and make it work with the changes in technology.
As I pointed out in my previous message...Cisco still *sells* the 2500 routers, and they even run CEF now! There is no way on earth that you can compare 3Com/CommWorks support of old equipment with Cisco. Cisco is orders of magnitude ahead of 3Com/CommWorks on this count.
The 2 times that I've needed support from 3Com, I received the assistance that I needed.
When you can afford the extortionate rates for support these days from 3Com (or during your 90 days of free support when you buy new equipment) you can get great help from 3Com. That's largely thanks to the likes of Mike Wronski, Krish, Chuck Stace, Dominic Ciresi, and others (Hi guys!). These guys are great at supporting the product, I have the utmost respect for them. I have absolutely zero respect for Al Huefner who seems to be doing his best to run 3Com/CommWorks into the ground by totally screwing their customers with support contracts. I'll say it again...Al is, in my estimation, personally responsible for the loss of the bulk of the Total Control customers that 3Com/Commworks has lost over the past couple of years. If I were his boss, I would have fired him long ago! -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.