Thus spake Ed
Jeff McAdams wrote: "we got a call from the head of support contracts who's point in calling was to explain to us what options were available...again, he was totally unwilling to give any thought to the idea that maybe, just maybe, there was a better way to do things...totally blew off our concerns."
Oh you got one of those calls too? ;-)
Well...this was after complaining to high heaven to our sales rep who forwarded our complaints on to this guy...then he didn't even call to try to address our complaints...just to tell us what was available in support contracts. We already bloody knew what was available as far as support contracts were concerned...that's why we were complaining! :)
I told him 3com was only trying to make a Profit on Support...
I was basically told, at one point, that 3Com didn't want to do anything that wasn't "revenue positive." You can imagine the response that brought.
I told him I always considered Support an Expense and then prodeceed to explain to him how much I cared for his call.
Heh...yeah...my co-admin took the call here...he let the guy know, in no uncertain terms, what we thought of the call and the support contract situation in general...like I said...he totally blew us off...we were never contacted again about that subject. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.