You guys don't know big business if you think a company would consider giving away cards cause the one's they sold went bad. Don't know about the side-gas tanks in the small trucks (un-named car company that preferred paying off litigations one by one than admit and fix) or the typical medical industry reaction when they catch a bad procedure or drug. 3COM faces far too many problems, as any big business admitting to any wrong doing or mistake. Let the customers deal with it, solve the problem in new releases of the product, and wait to let it go away. That's how big business handles stuff like that. Seriously! Even if they were a nice company, they aren't small business minded like an ISP. Screw the customers we have - they are stuck. Get the new fish! It would cost me a fortune to switch to another brand (although I keep saying the hardware is pretty good by my experience). I can't really do it now. I miss my PM3, but I have to keep my 3COM and think (maybe influenced by reality not allowing any real choice) that it is a better choice despite support problems. I just do not call support when I have problems. I ask you guys, or people like you. My contract was a waste of money. I do not think I'll make that mistake again. Of course, if revision releases rely on it - he he, I guess once again I have no choice. After all, this is not a bad box to own. And, I do not have any hardware issues with hanging modems, never seen it. -----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Jeff Mcadams Sent: Monday, October 18, 1999 6:09 AM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) ISPCon/3Com Open Meeting Thus spake K Mitchell
At 07:26 PM 10/17/99 -0700, Jason A. Nunnelley wrote:
It would seem that admitting this (on 3COM's part) would be financially impossible.
Far cheaper than loosing a bunch of customers, I'd bet. Actually, were they to announce that early DSPs were bad and ship out free replacements, they'd likely sell enough product to new customers to cover the replacement costs. A move like that could lock in tons of business from companies that like 3Com equipment, but are hesitant to buy because of their support reputation.
Agreed...3Com needs to do some *serious* work on their support reputation. While its never been good, and *some* issues with support have been worked on (hold times for tech support are down, for sure) but the quality of tech support is still pitiful, and the *overall* support issues (and this isn't just restricted to tech support...its having to do with 3Com's overall customer service attitudes) still really sucks swamp water. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.