At 01:33 PM 2/2/00 -0400, Stainforth, Matthew wrote:
Bear in mind, though, that some of the guys on this list could hire a 3Com engineer for what it would cost to cover all their Total Control equipment with a full service contract.
And, to me, charging for software upgrades (read, bugfixes not feature enhancements) is borderline fraud. Charge me money to fix code that doesn't work right? Get real.
I agree with this completely, I'm paying for software "upgrades" simply to fix what was supposed to work in the first place, and I'm not being given access to even upgrade some items(S&A Server for one) that they had supported before. As noted by someone else(Paul?), I could care less about added features like VoIP, I just want solid, reliable connections and problems like the hung modem pairs corrected. Hardware-wise, I've been very pleased with my TC chassis but, if 3Com doesn't soon rectify their support contract nightmare I'll be faced with buying something else in the future and/or finding "alternative" methods of keeping current software on what I have. -- Kirk Mitchell-General Manager mitch@keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000/886-2500 http://www.keyconn.net - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.