I would encourage you all to let Al Huefner and Irfan Ali hear what you're saying. Al Huefner was, and I believe still is, in charge of support contracts and is basically, from what I understand, the person who decided the Terms and Conditions of support contracts. Irfan Ali is the President of CommWorks.
I *totally* agree. Last time I went for service, Al was very hard to negotiate with. In the end, we wrote a check for what we were willing to spend on software only service, and basically said this is all you are getting... take it or leave it. I have software service. Moral of the story... don't take their software at face value. I've never paid anywhere close to the prices they ask in all the years I've owned total control gear. ------------------------------------------------------------------------- | Curtis V. Shambeau | curt.shambeau@voyager.net | Sr Vice President | | CoreComm, LTD, formerly Voyager.net and ExecPC - Wisconsin Office | | "Those who can't laugh at themselves leave the job to others" | ------------------------------------------------------------------------- - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.