On Thu, 3 Feb 2000, Greg Coffey wrote:
It seems that no matter how angry this list has gotten in the past, no acknowledgement ever came from 3Com regarding the subject. I've been on
thats not entirely true. This list banded together, and drafted a Top Ten Unresolved Issues list, and then it was signed by dozens of president/ceo's/admins and presented to 3com managment, from what I understand, it went all the way to the top. 3Com responded officially to this with a document. Results did follow on many issues. It helps to aggregate our complaints and put them in writing, otherwise we are just a bunch of seperate incidents. We can do this again. It is my opinion that it should start with an outline you know like: I. ARC issues A. OSPF Broken 1. default route disappears II. DSP issues A. HCF modem compatibility III. Support Contracts . . . etc. Then each member of the list can take a chunk, write it up, and someone could assmeble it. We could then get 20, 30, 40 ISP's on this list, which represents a significant amount of revenue, enough for them to listen, and sign it. I am not going to lead this, because I have alot going on right now, but I would definitly take a few chunks of the outline and write up some paragraphs. We prioritise the issues, and this way we give them something to work off of. Brian
the list for some time and times have been pretty heated occasionally. There have been heated discussions about the old Netserver software and support issues. Numerous times there have been discussions about 3Com client modems connecting at v90 rates with Ascend servers but not with 3Com servers. The $$ for tech support (or lack thereof) comes up all the time. Tech support has improved but most of us still have significant issues with it as is. There is still a saliva test to prove who you are before anyone will talk to you. If someone with clout is monitoring it, they have remained mute on any subject in here.
At 09:03 AM 2/3/00 -0800, you wrote:
Someone on this list must know someone at 3com with some clout. Why doesn't that person simply ask 3com to monitor the list and respond to the requests. I know it sounds simplistic but if a few calls should get things rollings. I don't many at 3com but I know vendors and they must know someone. Maybe we can get together and figure out who knows the mightiest at 3com and push until they particpate. Or we could just start signing people at 3com upto list :)
Terry Kennedy OlyPen, Inc.
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Ed Sent: Thursday, February 03, 2000 8:15 AM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) Does 3Com Monitor List
Jeff I believe they listen to you because they know you are fairly intelligent on the 3com systems and you have been on this list helping others for so long that others listen to you. However they aren't listening to most people who complain... and they definitely aren't fixing certain problems. 3com connectivity issues and v.90 problems aren't fixed and haven't even been modified to my knowledge... Ascend is still kicking 3com's butt in v.90 connects. Also Support Contract issues seem to elude them... they cannot grasp such simple thinking as give a little and gain a lot.
If I were head of 3com I would be DEEPLY upset if people spoke about my products in such a way. I would do something about it. Maybe the people who would care don't see the list...? ShareHolders and Executives
Ed
----- Original Message ----- From: "Jeff Mcadams" <jeffm@iglou.com> To: <usr-tc@lists.xmission.com> Sent: Thursday, February 03, 2000 11:05 AM Subject: Re: (usr-tc) Does 3Com Monitor List
Thus spake Ted Mecimore
I was wondering if any 3Com folks are lurking out there. With all the "adventure" dealing the DSP vs HCF battle I am wondering how they plan to respond.
Yes...there are many 3Com folks on the list...most lurking, but they're there. In fact...last I checked...the main list was about 1/10 3Com folks (that's 3com.com and usr.com domains). Now...how much 3Com *responds* to the list is still somewhat in doubt, but you do see some responses on at least some subjects (my message yesterday morning about the support contract has elicited a couple of calls now).
3Com is listening...we've yet to see how well they respond to it though. :) Kinda goes back to that beaurocracy thing I talked about a couple of months ago I think. :) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
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Thanks, Greg Coffey <gcoffey@vcn.com> Visionary Communications V 307-234-5443 F 307-234-5446 100 N. Center Suite #100, Casper, WY 82601 www.vcn.com
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----------------------------------------------------- Brian Feeny (BF304) signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.