hmm... lets see... in the last few months 3Com has released 3 new dsp code rev's. That means that stuff is leaving before tested and that your customers are getting poor service. My Jan stats showed a 27% drop rate in the first 3 minutes. The 2.0.51 fix seems to work now.. down to about 20% drop in the first 3 minutes. OSPF is a work in progress and the ARC code is being cluttered with services that ISP's don't really need.. VOIP, dial out. If you ever look in the full SNMP dump you'll see the programmers names.... yeah.... that will make the ARC run better.. any more useless crap in the code??? As for support..... if you are paying for 'next day replacement' you are being dooped... if your ARC breaks on Thursday at 9pm, you ain't getting a replacement till monday... tuesday more like it. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Wed, 2 Feb 2000, Clint R. Sparks wrote:
To make the comparision more accurate, we need to note that the car insurance is 1/5 of the total sale price of the car, per annum. That nice stripped-down Mercedes winds up costing $10k per year.
No, I don't think it's fair, or reasonable. Or worth it.
Okay I agree but my equipment is allowing thousands of customers to log-in everyday and this is how I make my living so it is worth it to me. The ISP business is very competitive now a days and I cannot afford to have a piece of equipment go down and not get replacement parts for it quickly so I guess you have to weigh that against not having the support contract. I care about nothing more than keeping my customers happy, and everyone in this business knows full well that dialup customers are not going to care that you could not get good support from 3 Com because you did not want to pay for their ridiculous contract prices, they are going to want to know why you did not pay and when the lines will be back up. We can all be mad all we want about 3 Com's support contract prices but our customers are not going to be mad at 3 Com but at us for being down or having problems. If a person cannot get good support from 3 Com then I agree that they should switch to another equipment manufacturer like Ascend.
Clint
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