Thus spake Mark Thornton
Do you patrol the modem usage to control abusers in any way? If so, how do you implement it in a positive way that doesn't offend the customers? I'm asking because this has become a bit of a problem with a few users who have decided that "unlimited" means just that.
Well...first off, we make sure we don't use the term "unlimited" in any of our marketing material. :)
We do have an AUP that defines acceptable usage but I try to avoid being heavy handed with the clients. I don't really want session limits because I understand someone may need 24 hours to download the entire Linux anthology or NT upgrade and getting kicked off would be inappropriate. We are surviving with an 8:1 ratio at this time, but the ratio does seem to be declining slowly.
We do have session limits at 12 hours I think. We very rarely, if ever, have any complaints about them. What we've found, is that of the people that do complain about them, they're generally the people that are trying to make a $19.95/month account function as a dedicated line...thus we're loosing money on them and if they get ticked off at us and leave...its no loss to us...that frees our modems up for other customers that *do* make us money. Most things that would require that much download time can be done in chunks, not all at once. Alternatively...many sites support "reget" now in ftp, so that takes care of the problem as well. :) -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.