On Sun, 15 Aug 1999, K Mitchell wrote:
At 08:11 PM 8/15/99 -0500, you wrote:
Dale,
You are not the only one with this problem. It is a real problem, and you can't count on the eight days. It can happen any time. Here are the particulars that a group of us have noticed:
It only happens with HiPer DSPs, quad modems aren't affected. It has occurred with the following ISDN routers: Cisco 760 series, Eicon Diva, Ascend Pipeline 50, and Netgear RT-328/RH-348 It primarily starts with http packets, and sometimes migrates to e-mail. Usually your can telnet and ftp to the affected site. I have a couple of previous posts in this group with in the last few days that cover this in more detail.
The only fix is the terminate the connection and re-connect.
The real problem is that 3Com doesn't want to help. I have posted this more than once and get very little attention. Recently, after another loud post
If that is the case you would not have seen any emails from me. The real problem here is there indications of the problem but we need to know the exact senario and how are you concluding the problem. Can you reproduce the problem on demand. First of all I have not received an email back from you on what versions of code you are using. If there is a consistant way to reproduce this problem - then its easy to fix. Else you take time to reproduce and we take time to reproduce the same - and so does the fix.
to this group I got a direct e-mail from krish, but it was Friday and I haven't had a chance to go through the whole thing. I will be forwarding it to 6 other ISPs who have told me they have the same problem. I will send copies out in the morning after I get to the office.
Here is what you need to do. First if you have this problem on 2.0.81 or any 2.0.X DSP code and hiper arc 4.1.59 then we need to understand the problem and may have to take some traces. However in the mean time a small change in the setup for the user (if you can do it and test it) will give us enough clues on what the problem is. Here is what I wnated to be done. Pick any one or two customers, create them as local users on the hiper arc and set the users MTU to some small value like 576. set net user <username> mtu 576 have the customer dial and lets wait for the failure. if you have syslog and have access to it, we would also like to run some debug. regards krish
I'd appreciate a copy also. I just started a customer with a Cisco 804 a few days ago. I'll let you know if anything comes up with him.
-- Kirk Mitchell-General Manager mitch@keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000 http://www.keyconn.net
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