On Sun, 10 Oct 1999, Greg Owens wrote:
Hmmm...That is exactly how I have been trying to reset the modem yet it has never worked. Not even once..And it happens to us at least once a month lately when it used to never!! We are running the latest code also...Oh well...Thanks for the tip on how to busy out the modem. At least now if it happens I won't have to drive to the office and reset it I will just busy it out till morning.
Just be sure that you don't get fast busies as a result of your modem busy out. Some configurations of T1's don't properly communicate with the CO (often a lack of capability at the switch because of telco config when ordered). We had a problem where an AT&T 5-ESS set to National mode was not configured properly to accept channel busy outs at the T1 level because the 5-ESS National Mode configuration was set not to accept it properly at the switch. Our end was quite happy to send the signaling on the PRI, but the switch didn't accept it. Hence, we had to get them to reconfigure the lines in custom mode and things worked just fine. At other times, the telco changes other options without properly notifying customers so that they can test everything which got changed (such as our problem with lost callers after 29 seconds which was due to the fact that the telco enabled a feature which we didn't have to test against at initial installation, nor were we warned that it could be implemented later). Seeing that you didn't know how to busy out a modem (as many people don't when they're getting started and even some more experienced users), you may want to consider contacting your 3Com sales rep about getting the free Total Control training classes which 3Com is offering. A lot of good information is disseminated there in the one day course. It's actually worth paying for but 3Com is offering it for free so that customers get to know what the TC Chassis' are capable of. It's not a show up and throw up class. It's a real nitty gritty training session for TCM users. I went to 3Com Rolling Meadows for two days to take their one day class and even though I had the same class both days, I walked away with new information on both days. Kevin Benton SOTA Technologies E-Mail: s1kevin@tims.net Web: http://users.sota-oh.com/~s1kevin/ Unsolicited advertisements processing fee: $50 subject to change without notice - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.