My experience is that modems will no pick up/hang in ANY code. I just went from 2.0.19 to 2.0.81 and a modem hung this weekend. 1125 calls failed. Looking at the release notes for 2.0.81 they did fix the software reset issue (big plus) but you should expect to see a modem hang every now and then. Monitor the equipment (simple perl script) or have the NMC card fire off a trap or syslog and look at that. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Sun, 17 Oct 1999, Ed wrote:
Is everyone else having individual modem problems on the latest DSP code? We seem to have modems always causing problems and going out on us. We never had modems do this in the past and never even considered a Bad Modem Script to let us know modems were out or having problems. Now it is something we HAVE to have or we can't sleep at nights... constantly getting calls from customers letting us know there are fast busy signals, no tone, terrible speeds, or just cannot connect.
What is going on? Anyone know? Is this a bug in the latest code? Or better yet should 3com just scratch everything and give us all our money back? (getting thoroughly disgusted) BTW, we have been dealing in 3com TC's for almost 4 years so we are fairly aware if it is Telco, TC or a config issue.... it's definitely the TC code or Hardware. Any work arounds or solutions known?
Between the bad modems, the V90 issue and the support issues I don't see how anyone is happy with 3com right now... it's giving us one hell of a headache!
Ed
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