I just went DOWN to 2.0.19 from 2.0.80 (or back or however the hell 3Com came up with the ass backward numbering scheme) to try and keep users connected. CONNECTING is not a problem.... saying CONNECTED is. I'm trying to duplicate the drops with my laptops and support dial ups. After the downgrade to the previous 2.0.19 code it seems to be a bit better. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Sat, 22 Jan 2000, Greg Coffey wrote:
We're running the same software except that I have 6.1.17 on our NMC. I've had numerous recent complaints about disconnects and having to dial 5-6 times to connect. Actually, the complaints have existed since we upgraded to the Hiperarc and DSP's. There have been more just over the last week or so it seems. We're running channelized T1's from USWorst. I did change the db level to 13 but that was several weeks ago. I'm not sure if it helped or not.
At 02:01 PM 1/22/00 -0800, you wrote:
I'l chime in here. Just recently we put together the stats to confirm the same drop rates, at the same time we implemented a survey to our customers. Guess what? they get dropped all the time. Different ones at different times in differing amounts. This by and large the single greatest complaint against this ISP. A lot of these same people have more than one one accont and are glad to point out the it doesn't happen with their "other" ISP. These are people who connect, auth and pass data. I haven't had the chance yet to together stats on the disconnect reason tied directly to calls, I can tell you that I see a lot of v42DisconnectCmd. I am thinking of disabling it.
4.2.32-1 2.0.51 6.2.17
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Paul Farber Sent: Friday, January 21, 2000 12:28 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) To many drops after connect
Because the call up and complain. I know what you are saying.. it might be the software... but it's been happening far to often to to many people.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Fri, 21 Jan 2000, Steve Valiunas wrote:
This might not be the case in your situation since you say the same
user
dials many times in a row, but just because a call has less than a minute of connect time doesn't necessarily mean that it is a failed call. If your customers are set to automatically connect/check Email/drop as with AOL FlashSessions, CC-Mail, LotusNotes etc., then this is normal. A misconfigured dial-on-demand connection might account for it as well, as might a user not satisfied with 44K and trying for that 53K connection. If there was a large jump in the percentage of short calls after changing codes that might be another story though. You might want to also look at some of your other accounting data, such as Do these session stops have normal disconnect reasons? Did the user get assigned a valid IP? Was any data passed on the sessions?
Steve
"The NOC \(COX Internet\)" <usrtc@tyler.net> on 01/21/2000 11:04:53 AM
Please respond to usr-tc@lists.xmission.com
Sent by: "The NOC \(COX Internet\)" <usrtc@tyler.net>
To: usr-tc@lists.xmission.com cc: (Steve Valiunas/MW/US/3Com) Subject: Re: (usr-tc) To many drops after connect
Paul,
How did you find out this information on Total calls lost? Is it possible to find this out on the old Total Control equipment also?
Bryan NOC Technician COX Internet
----- Original Message ----- From: "Paul Farber" <farber@admin.f-tech.net> To: <usr-tc@lists.xmission.com> Sent: Friday, January 21, 2000 9:40 AM Subject: (usr-tc) To many drops after connect
hello all
still fighting with TC to try and get decent connection performance out of the thing.
flashed the ARC/NMC/DSP to 4.1.22/6.2.17/2.0.60 and here are some frighting stats:
Total Calls (from radius): 66212 Calls of < 1 minute in length: 9266
Thats a 14% drop rate! It seems to hit some people in bulk... it they dial in 5-10 times and then they just give up.
I tried to narrow it down to a specific slot/channel but thier dosen't seem to be a pattern.
Anyone else seeing similiar results??? All circuits are PRI.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
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Thanks, Greg Coffey <gcoffey@vcn.com> Visionary Communications V 307-234-5443 F 307-234-5446 100 N. Center #100, Casper, WY 82601 www.vcn.com
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