I never got this direct from 3Com either, but... wow, this might actually get me interested in support contracts for the first time. If I could get software-only support from Source Technology at a reasonable price, I probably would... Mike Andrews * mandrews@dcr.net * mandrews@bit0.com * http://www.bit0.com VP, sysadmin, & network guy, Digital Crescent Inc, Frankfort KY Internet access for Frankfort, Lexington, Louisville and surrounding counties www.fark.com: If it's not news, it's Fark. (Or something like that.) On Tue, 8 May 2001, Baron Fujimoto wrote:
On Tue, 8 May 2001, Jeff Mcadams wrote:
: Also sprach Seth Jacobs : >We purchased our TC1000 through Source Technologies and the price : >included a full support contract for 1 year. CommWorks (3Com) has : >announced that companies other than 3Com (e.g., Source Technologies) : >will be able to provide 24x7 technical support. Perhaps the cost of : >support will go down once it's offered by multiple companies. : : Where did you see this announcement?
Here's a copy of the announcement we received via email:
Date: Wed, 02 May 2001 11:26:22 +0500 From: cps_contract_administration@3com.com Subject: URGENT - Action Required regarding 3Com Total Control service contract
Since the announcement of CommWorks Corporation as a wholly owned subsidiary of 3Com Corporation in December, 2000, our service organization has been hard at work to ensure that we continue to provide the highest quality services to our customers. As the result of an extensive review process and suggestions from our customers, we have implemented a number of significant enhancements. Some of the most recent changes include:
* Renaming our service organization to "CommWorks Professional Services" to better reflect our business and capabilities
* Enhancing our professional services portfolio to include a wider array of robust professional service offerings
* Intensive training and reorganization of our technical support center to provide a higher level of expertise and more personalized support
* Redesigned our online support tools and software library to improve the ease of use and quality of information provided
As the next phase in our continuous improvement initiative, CommWorks Professional Services is pleased to announce our new Service Channel Affiliate Program.
Under this new program, we have carefully selected several companies who are committed to providing exceptional support services to become CommWorks Service Channel Affiliates (SCAs). Effective May 1, 2001, we will begin transitioning the delivery of our support services to our SCAs. Please contact one of our SCAs for renewal of your support services contract.
In order to qualify for the program, each Service Channel Affiliate must meet training standards and adhere to strict program requirements to ensure that you receive the highest quality services possible. The SCA of your choice is looking forward to delivering the high quality services you expect from your service affiliate.
After you have renewed your service with an SCA, please visit our website at http://carrier.cso.mw.3com.com/contract/index.cfm?word=TXDEDXVKMLGVTPLQQBRX to notify us of your selection.
Service Channel Affiliates:
Source Technology CommWorks Select Service Channel Affiliate 1380A Main Street Waltham, MA 02451 (888) 765-5758 sales@source-t.com http://www.source-t.com
Solunet CommWorks Select Service Channel Affiliate 1571 Robert J. Conlan Blvd., Suite 110 Palm Bay, FL 32905 (800) 795-2814 sales@solunet.com http://www.solunet.com
CCS Broadband Technologies, Inc CommWorks Service Channel Affiliate 5950 Live Oak Parkway, Suite 130 Norcross, GA 30043 (770) 417-1777 broadband@ccstech.com http://www.ccstech.com
NET Source CommWorks Service Channel Affiliate 10488 W. Centennial Road Littleton, CO 80127 (888) 653-1326 rasservice@netsource.cc http://www.rasservice.com
Sorensen's Computer Connection, Inc. CommWorks Service Channel Affiliate 653 Oak Road Harlan, IA 51537 (888) 464-4425 sales@netscci.net http://www.netscci.com
CommNet Plus CommWorks Service Channel Affiliate 6602 E. 75th St., Suite 115 Indianapolis, IN 46250 (800) 845-2981 sales@commnet.com http://www.commnet.com
CommWorks Professional Services is dedicated to continuously improving our service offerings and delivery mechanisms. If you have any questions about this announcement or have suggestions for further improvements, please feel free to contact us toll-free at (866) 977-3266 or send an email to CPS_Contract_Administration@3com.com.
Sincerely,
CommWorks Professional Services
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