On Wed, 2 Feb 2000, Clint R. Sparks wrote:
To make the comparision more accurate, we need to note that the car insurance is 1/5 of the total sale price of the car, per annum. That nice stripped-down Mercedes winds up costing $10k per year.
Okay I agree but my equipment is allowing thousands of customers to log-in everyday and this is how I make my living so it is worth it to me. The ISP business is very competitive now a days and I cannot afford to have a piece of equipment go down and not get replacement parts for it quickly so I guess you have to weigh that against not having the support contract.
If you're worried about mission-critical equipment going down and not getting replacements quickly, you don't rely on service contracts anyway. You have spares in the closet. As you say, the ISP business is very competitive...and even "next day" replacement (when it actually IS next-day) is too long to wait if you're market share includes a large percentage of non-casual users. Too bad that 3com insists on forcing you to include your "sitting in a closet, unplugged" equipment in your service contract...effectively doubling the cost of it, and making it even less cost-effective. If only there was an alt.binaries.warez.3com.tc 'group. (: - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.