Sounds like what we have, except our call limit is 12 hours, the soft limit is 4 hours, idle time 30 minutes, and when things fill up, the first people to get killed are the people who haven't paid their bill on time -- regardless of whether they've hit the soft limit or not. They are emailed about why, too. Next up are the free/nonprofit accounts, then the soft limit is applied to paying customers who have hit the soft limit, starting with the user on the longest. All of this constantly checks the threshold, so if things are full and killing the delinquent payers frees up enough lines, it never moves on to the line hogs. Users who go over about 350 hours a month are emailed a warning with a pointer to our AUP, but there is no hard limit on hours. Lots of them are people who just forget to log out, or actually don't know where the 'disconnect' button is... :) Billing (and the late payer killer) is all homebrew Perl scripts, with MySQL on the backend, and a combo of Perl and a homebrew MS Access 97 app on the frontend depending on what you want to do. (i.e. entering checks is in Access, adding/deleting accounts is in Perl.) By the way, if anyone's got Access 2000 and MySQL talking to each other, email me off-list; I've got some weird issues I can't track down easily that are keeping us from upgrading... Mike Andrews (MA12) * mandrews@dcr.net * http://www.bit0.com/ VP, sysadmin, & network guy, Digital Crescent Inc, Frankfort KY Internet services for Frankfort, Lawrenceburg, Owenton, Shelbyville "Don't sweat the petty things, and don't pet the sweaty things." On Tue, 25 Jan 2000 pferraro@wna-linknet.com wrote:
We also limit our calls to 6 hours and idle time to 30 mins. We also incorporate a SOFT LIMIT for when our ports fillup. It is based on number of modems avail, I think it is set to 6 and if anyone is over the soft limit when there only become 5 avail, they are quietly logged out. This is a great feature, especially since the "soft-limit" is set at 4 hours!
We use TSMon to handle all of this and out multiple logins too! It works great! We also limit hours to 450/mo.
============================================================================== Phillip Ferraro WorldNet Access, Inc pferraro@wna-linknet.com Onslow County's PREMIER InterNet Service Voice (910) 346-0835 824 Gumbranch Square, Suite R3 FAX (910) 455-1933 Jacksonville, Nc 28540-6269 ==============================================================================
On Tue, 25 Jan 2000, Greg owens wrote:
I have a session limit at 6 hours. It's gets the lazy people and the kiddies who just like to have a connection up. Some do complian.. but they quickly quiet down when I point out the service agreement they signed (and read.. hahahahha)
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
Same here...We have a 30 min idle out and 6 hour session limit. In 2 1/2 years I think we have had 2 or 3 complaints. We also say unlimited and usually limit it to 400 hrs. I think maybe after reading some of these post we might consider changeing our wording to flatrate...might avoid a big arguement somwhere down the line.
Greg Owens Magnolia Internet Services http://www.magnolia-net.com
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