Greg Coffey writes...
I've never had a customer call the v90 connection "unreliable" to the competition's Ascends.
Why would a "customer" being describing to you the nature of connection to your competition's equipment? I have _own_ both Max's and Hiperdsps.
. . .
Would you believe that 3Com/USR modems connect better to the competition than their own racks? Thankfully, it is a somewhat rare occurance and I only have to explain once or twice a month.
So the occurance of people getting solid v.34 connections on a 3com instead of unstable v.90 connections on Ascend is a "rare occurance", but you are expecting some flood of reports, from your customers, about calling into your _competitors_ equipment, to judge if the Ascend connections are stable or not? If you are going to pursue this rather dubious argument, why not just say what you really want? You want 3com chassis to _connect_ at some outrageously high rate, say, 53k, and then silently fall back to a slower speed since it's unlikely the customer will notice the fallback. Hey 3com, how about that? Make all v.90 connections, regardless of quality, always "CONNECT 53000" and then fall back to 40k or V.34 later? Please make sure it's an option that can be disabled, I'd don't need any more "mysterious disconnects" or "neglible throughput" trouble calls than I already get.
At 11:15 AM 10/17/99 -0700, you wrote:
Ed writes...
. . . Let him know you are having the 3com V90 problems and you want it resolved. I think they believe it is a rare scenerio not effecting very many people. We told them it was more widespread than they knew... and that if 3com client modems connect to Ascends they should darn well connect to a 3com TC. No ifs ands or buts.
If modem X connects at an unreliable V.90 speed to an Ascend, and connects at a reliable v.34 rate to a 3com, that's a problem?
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