The ONLY reason Hold times are down is because everyone has stopped calling. They get the 3rd degree about a support contract everytime and then even if they have a contract they ask if it's the right chassis for the contract and drill them if they are sure they don't have 20 chassis' and a contract for 5. Ed ----- Original Message ----- From: Jeff Mcadams <jeffm@iglou.com> To: <usr-tc@lists.xmission.com> Sent: Monday, October 18, 1999 9:09 AM Subject: Re: (usr-tc) ISPCon/3Com Open Meeting Thus spake K Mitchell
At 07:26 PM 10/17/99 -0700, Jason A. Nunnelley wrote:
It would seem that admitting this (on 3COM's part) would be financially impossible.
Far cheaper than loosing a bunch of customers, I'd bet. Actually, were they to announce that early DSPs were bad and ship out free replacements, they'd likely sell enough product to new customers to cover the replacement costs. A move like that could lock in tons of business from companies that like 3Com equipment, but are hesitant to buy because of their support reputation.
Agreed...3Com needs to do some *serious* work on their support reputation. While its never been good, and *some* issues with support have been worked on (hold times for tech support are down, for sure) but the quality of tech support is still pitiful, and the *overall* support issues (and this isn't just restricted to tech support...its having to do with 3Com's overall customer service attitudes) still really sucks swamp water. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message. - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.