Also sprach Scot Desort
Is anyone else here on the Ascend users list?
Whew - there are some VERY angry people on that list. While I have never had to go to Lucent for support, what these people are describing makes things at 3COM look bright and sunny. Top-tier engineering support calls being ignored. Technicians who don't know the products. RMA and warranty claims not being addressed. It's worse than any complaints I've seen on the 3COM list.
I *was* considering picking up some Ascend gear to compliment my 3COM stuff, but I am seriously reconsidering that. So, what's left - Ci$co? Are they the only company that provides the kind of support ISP's need?
Yeah, pretty much...but their modems suck swamp water through a straw. I've always said I'd love to have 3Com's modems, with Cisco's routing capabilities. Ah, what I wouldn't give for a new version of the AS5100. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.