Try calling Terry at Multitech Systems 888-288-5470 x5532 - they are very responsive and have real people to talk to. Scot Desort wrote:
Is anyone else here on the Ascend users list?
Whew - there are some VERY angry people on that list. While I have never had to go to Lucent for support, what these people are describing makes things at 3COM look bright and sunny. Top-tier engineering support calls being ignored. Technicians who don't know the products. RMA and warranty claims not being addressed. It's worse than any complaints I've seen on the 3COM list.
I *was* considering picking up some Ascend gear to compliment my 3COM stuff, but I am seriously reconsidering that. So, what's left - Ci$co? Are they the only company that provides the kind of support ISP's need? They usually seem to do most everything right. I don't know -- think I'll stick it out with 3COM and see if all of the newly found resources available from the drop of their switches actually *does* go into the ISP/Carrier division.
-- Scot
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