On Thu, 1 Jun 2000, Jamie Orzechowski wrote:
check out the Nortel CVX 1800! ... We are getting rid of our TC Gear (7 Racks - about 40 DSP's) and going to the Nortel CVX 1800 ...
http://www.nortelnetworks.com/promotions/cvxsolutions/index.html
Nortel is too "Jabba the Hutt" like to deal with, you are going to be too small to even be a blip on their radar. 3com at least has _distributors_ you can get pricing and information from. Does Nortel have a "totalservice" web site where you can find documentation and software, release notes, all that stuff? Nope. When you start having problems with the CVX1800, is there a newsgroups a mailing list you can turn to? Try calling Nortel's main number and try to talk to someone _right now_. You'll only be able to get someone to call you back. And when you ask the operator when that will be (hmm, sometime later today?), "oh, we try to respond to all inquiries WITHIN 7 DAYS". Here's an illustration of what you will be up against at Nortel. A few months ago, we got a "cold email" from one of their sales staff about their DSL gear. Since we were in the process of evaluating DSL solutions for a coming multi-million dollar investment in provisioning gear and DSLAMs, here is the reply I sent him... From nabil@SpiritOne.com Thu Feb 10 15:55:07 2000 -0800 Date: Thu, 10 Feb 2000 15:55:02 -0800 (PST) From: Aaron Nabil <nabil@SpiritOne.com> To: Daniel Foreman <foremand@nortelnetworks.com> Subject: Re: Nortel Solutions In-Reply-To: <1142CC7C1392D111A64E0000F8C991800467B150@zrtpd001.us.nortel.com> We are in the process of evaluating a DSL provisioning solution. If you'd like Nortel to be considered along with Redback, Cisco and Lucent, send us every piece of printed information you have about the Shasta line. Manuals, provisioning information, NTP's, everything. And _pricing_, of course. Not just pricing on a particular configuartion, pricing on all the configurations, support and maintainainance, and training. Here's our address.... You know what I got back? Exactly the same glossies you might find in a Nortel booth at a trade show, all packaged in a nice Nortel folder. I'm expecting 80lbs, I get 8oz! Unless you are GST or Earthlink or US WEST, you are nothing to them. A million dollar sale is NOTHING to them. NOTHING. I noticed the above URL you gave at the Nortel web site, it suggest that there is some kind of "promotion". I challange you to find that information on their web site. In fact, try and find any information (beyond a picture of the outside of the box) on the CVX on their web site. I'm sure Nortel is great if you are worth $500 million. If you are worth $5 million, forget it. Keep us posted tho, eh? -- Aaron Nabil - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.