Also sprach Randy Cosby
I'd have to disagree. Not that I have any higher opinion of the 3COM management...
3COM just started running a promotion for Quad->HiperDSP tradeins. If the pattern holds from past promotions (netserver->hiperarc), we'll soon see the end-of-life/support for quads.
My guess is v.44/92 will be available for HiperDSP's only, and then only with a service contract.
Everyone paid up on their support contracts?
HAHA! I've pretty much given up, at this point, getting 3Com to be reasonable about their support contracts. I really and truly thought there were some people in power there that had some functional neurons given their support contracts, but apparently that's not the case. Tom Goodman has been going around and around on my behalf trying to get a support contract setup...he says that about every month or so, they come back to him with the same questions he's answered 5 or 6 times before. Of course, I'll go ahead and repeat my assertion (on the off chance that a neuron might actually catch it this time) that the support contracts should be based on the serial number of the cards being covered. The whole idea of "all equipment has to be covered equally" needs to be well and truly scrapped. Let me mention this...I'd rather not have to muck with serial numbers, but I suggest serial numbers as I believe that's the way to protect 3Com from abuse, while at the same time providing decent support for customers, so 3Com...if I were just out for myself on this, I'd just say "let my buy support on what I want to cover and you just accept that". I'm willing to give you serial numbers because I know that protects you. I'll go ahead and re-mention (again, for the benefit of 3Com folks) that being as anal as you all are about software upgrades is a *really* good way to piss off your customer base (as if we weren't all pissed off at you already). Cisco gives you access to the software if you have even a single support contract for a single piece of equipment...while this does open people up to getting support on a minimal piece of equipment and getting code for all their equipment, even the high-end stuff, this doesn't happen all that often. Besides...if you call and ask nicely, usually Cisco TAC will give you the code you need anyway...they're more concerned about selling their equipment and keeping their customers happy than about gouging them for all the revenue they can. I've certainly found, over the past...however many years its been now, several for sure...that it really would be nice to have access to 3Com tech support. I've certainly complained enough about being shut out of communication with 3Com due to not having support that I understand this. The thing that gets me is that 3Com *still* seems to not want communication with their customer base. 3Com's response to problems is *still* add more layers of beaurocracy to insulate them from their customer base rather than trying to strip them away to get good feedback and input from their customer base. Unless and until 3Com realizes and takes to heart this problem...the support contract issue will never really be resolved. Oh, and btw...after a posting a couple of weeks ago...I tried to get in contact with one of the techs I had worked with on here a lot...and that many of you know as well (Mike Wronski)...my email bounced back to me with a "User not listed in public Name & Address Book" message. I'm *hoping* this was just a glitch, or a typo or something on my part and not some new effort by 3Com to prevent direct communication with techs because we don't have support contracts. This, of course, assumes that Wronski and others (couldn't find Krish's address on the usr-tc list subscribers either, but didn't try to email him) are still employed at 3Com...twould be a shame for 3Com if they weren't. Hopefully I'll get some sort of response from this, but I'm not holding my breath. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.