How can anyone say the Smartnet and 3Com support is worth the money? I swear they make a living not off the products but by the support contracts. Do you LIKE to pay over and over for the same buggy code? Do you LIKE having NO support whatsoever if you don't pay for it? Do you LIKE being held hostage to crappy hardware warrany's? CISCO has a 90 day warrany.. that 's it. Is thier gear that crappy that they will only stand behind it for 90 days before you have to pay for it? 3Com has 5 year on DSP's.... but it take two weeks to get it back? Face it... there are better companies out there.... 3Com and CISCO may have the name recognition that the CTO/CEO likes... but tell them the TOTAL cost for a 3 year lifespan and see if they don't want to look for alternatives. Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545 On Thu, 1 Jun 2000, Jeff Mcadams wrote:
Also sprach Scot Desort
Is anyone else here on the Ascend users list?
Whew - there are some VERY angry people on that list. While I have never had to go to Lucent for support, what these people are describing makes things at 3COM look bright and sunny. Top-tier engineering support calls being ignored. Technicians who don't know the products. RMA and warranty claims not being addressed. It's worse than any complaints I've seen on the 3COM list.
I *was* considering picking up some Ascend gear to compliment my 3COM stuff, but I am seriously reconsidering that. So, what's left - Ci$co? Are they the only company that provides the kind of support ISP's need?
Yeah, pretty much...but their modems suck swamp water through a straw. I've always said I'd love to have 3Com's modems, with Cisco's routing capabilities. Ah, what I wouldn't give for a new version of the AS5100. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456
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