[USR-TC] OT: Internet Tutorial?

Sorry for the OT, but since most of you are experienced in the ISP business, thought I'd ask anyway. I get a lot of users, particularly older users, who signup and then say "How do I use it?" I would like to be able to provide them some sort of simple instructions. Anyone have any simple "here's how to use the Internet" instructions I could pilfer and reprint for my users to help them get started? Thanks, Joel