At 06:40 PM 2/2/00 -0500, Jeff Mcadams wrote:
Well...this is either good news or bad news...I'll let each decide for themselves. :)
Right before I left the office I got a call from a gentleman at 3Com trying to followup on our issues and see what could be done about them. This is the good news part...at least they're trying to do something.
My question is; "Did he take it upon himself to call you, or was he asked to do so by management?" If he took it upon himself, I'd have to catagorize it as "No news". I don't think anyone here has questioned the desire of 3Com technical staff to help. Krish, Mike, and others have always been helpful and supportive of the customers but, until management decides to bend an ear and pay attention, nothing is likely to change. Thus far, nobody that makes decisions has shown an interest in addressing the problems with the contract policies.
My decision is that this is "qualified good news". It shows that things are at least moving...though we're still to see how efficiently.
-- Kirk Mitchell-General Manager mitch@keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000/886-2500 http://www.keyconn.net - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.