COMPLETELY UNTRUE! If you are an ISP in Texas, Iowa, Wisconsin, Indiana, or California, I encourage you to gut whatever terminal servers you are using and go with 3Com. In fact I'll sell you one! If you don't want my Hiper DSP chassis, buy a quad modem setup. Don't listen to anything posted on this list - it's a pack of lies. With 3Com, you will be a class all to yourself, you will set a new standard. With 3Com, your staff's morale will change for the better. My staff now gladly helps non-3Com chassis users. Friday, we had 4 calls waiting - one was a lady who trying to do a floppy installation of Netscape 4.7 on her 4 meg RAM 286 with Windows 3.1, the other callers where customers having trouble getting on one of our 3Com chassis. I never witnessed such devotion in my staff to help one person. I mean all of my staff pleaded if they could help this lady. Before we used 3Com, they wouldn't touch this lady's problem with a ten foot pole. Thanks 3Com! Your local government will thank you for creating more jobs because of the tech staff you'll need to handle the growing customer "feedback". I kid you not! Your customers will show their gratitude that you went with 3Com! You will learn the meaning of customer interaction, and I guarantee you will get to know every customer not only by their first name, but their modem type. Also, tell you high end customers buy only 3Com "Office Connect" ISDN modems/routers. I assure you that your customer's employees will be happy to know that their jobs will be secure and they'll be in high demand. They'll thank you for the sudden boost in OT pay too. Other 3Com advantages: * You'll know your service contract number better than your birthday, phone number, or wedding anniversary. * It's the only support vendor that you have programmed in your speed dial. * You'll master the music on hold options. * 3Com is the only company that uses revisions number on new software releases that are lower than the previous software release. * Tamper proof. Because of so many revisions within revisions, a hacker would have no frickin idea what revision are using - neither will your admins. Trust me! Go with 3Com. Let 3Com take you "down" to a new dimension! Richard Lorbieski PS. This message is not a flame against any 3Com employee. Most of them are extremely talented and qualified people. I especially appreciate the 3Com employees that contribute their time on this list. It's 3Com upper management, bureaucracy, and policies that I have a problem with. "Jason A. Nunnelley" wrote:
I hear a lot of complaints about 3COM on this list. Is the general idea that 3COM should not be used? I used PM3s, with a lot of connection issues, but little management headaches. I have considered CISCO (even tried one out), but have heard the nightmare stories about connection issues. Is there a feeling that the Ascend is better? Hmmm. Why don't I dump my 3COM and go back to LT. I got excellent support there. I have never even been able to get 3COM to give me the TC Software, and I paid for the support contract. They tell me I have to prove I have a support contract every time I call. Do they just SUCK? That is the feeling I am getting from this list. Is that what you guys mean to say: "Run from 3COM, they SUCK!"
Jason
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Ed Sent: Saturday, October 16, 1999 4:46 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) ISPCon/3Com Open Meeting
Again yes there is a problem with V90 on 3com. Ascend units will do V90 with a client 3com modem in cases where 3com TC won't... this is DEFINITELY a problem that has been addressed but not resolved. You would think this would concern 3com more than it does... just like all the complaints about support on this list.
Oh well when everyone is switching to a different platform they may care but it will be too late.
Ed
----- Original Message ----- From: Allen Marsalis <am@shreve.net> To: <usr-tc@lists.xmission.com> Sent: Saturday, October 16, 1999 6:11 PM Subject: Re: (usr-tc) ISPCon/3Com Open Meeting
Same here. That's pretty much exactly how we feel about it. However we occationally find a user with a good sportster/3com modem who can't get v.90 on our TCS but can on our TNT (eval) and more importantly, can with our competitors. Users won't stay with 28.8 when they can get 48k elsewhere.. If there were no modem code issues, I'd be more than happy to send the eval back. Instead, I'll probably get an invoice...
Well back when we started, we bought a superstack and it worked of course but when I found out it was half-duplex on all 10T ports, we sent it back and opted for a catalyst.. But nowadays I'm sure things are different. We outgrew the catalyst and now have a fastiron and we love it..
I realize that switches don't call for much support, but we did have some issues with the catalyst. Ciscos support as amazing and they even called back again just to make sure we were happy. 3com on the otherhand wanted to charge us for support on a 1 day old switch! I just wanted to double check to see that their was no fdx on the ports before sending it back. They could have cared less whether I returned it or not.. So I did!
Allen
- To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.