My experience has been that your customers have to have the Modem-On-Hold software installed. That software has to be whatever software is provided by the mfr of their modem. Normally it's a download from the mfr's website, or it comes on the driver installation disk with the modem. Of course you have to have V.92 enabled on your DSP's - even if you have the V92 firmware on your DSP's, V.92 is disabled by default. - Joel -----Original Message----- From: Hall, Eric M. [mailto:ehall@amaxx.com] Sent: Tuesday, February 03, 2004 10:18 AM To: Discussion relating to the 3Com/US Robotics Total Control modemsystems. Subject: [USR-TC] Internet on Hold question I have a question for the group. Do I need to do anything on my side to get internet on hold to work ? My customers have v 92 modems and I have v.92 code on my dsp however when they connect to the internet and they get a call nothing happens. The phones never ring and the person calling tells them it just rings. Any ideas ? _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc