I'm very disappointed. I asked onthis list for feedback concerning the use of Ascend or Lucent as a method to resolve difficult connect issues, and the response was 4:1 against, coming from people who had tried and saw worse results. Now there are those claiming not only will it resolve the problem, but the connections are better accross the board? Why are any of us running 3Com then? Where were these folks two weeks ago? Mark Thornton San Marcos Internet, Inc. 512-393-5300 ----- Original Message ----- From: Ed <ed@taylors.com> To: <usr-tc@lists.xmission.com> Sent: Sunday, January 30, 2000 5:41 PM Subject: Re: (usr-tc) Connect Speed issues
Why make 3com more money though? If they will not fix the issues don't send more money their way by giving customers 3com client modems... which even then don't always fix the problem. We see Ascend connect better with 3com all the time than 3com to 3com.
Don't get me wrong I want 3com to be the best however we are losing faith fast...
Ed
----- Original Message ----- From: "Mark E. Levy" <mark@fsi.net> To: <usr-tc@lists.xmission.com> Sent: Sunday, January 30, 2000 6:37 PM Subject: Re: (usr-tc) Connect Speed issues
I second the 3Com compatibility issue problem.
In rare cases, I've sold (not given) customers with chronic connect problems a USR modem. I'll sell it below cost (about $100) provided that they pay for a year of service in advance. That way, I'm reasonably assured that they're not going to take my modem and bug out anyway.
It's cheaper in the long run to give away a few modems than to buy, say, an Ascend box (and it's corresponding PRI or CT1). It can't be part of my existing trunk group, so I would need to populate it with more than just the troublesome customers in order to make it financially worthwhile.
Paul Farber wrote:
3Com has long had interoperability issues.
Giving away modems is not good fort he bottom line. You may want to get an ascend rack and have 'troublesome' modems call that box.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
On Sun, 30 Jan 2000, Jeff Binkley wrote:
Folks,
I know this issue has been belabored numerous times but I thought I'd kick the dead horse one more time. Recently we have had 3 customers with HSP modems either leave or threaten to leave due to them being
able
to connect to other ISPs at higher speeds. As a last resort on two of them we replaced their modems with 3Com modems and they stayed. Here is what we saw:
HSP 3Com
Cust 1 26400 37333 Cust 2 29333 41666
In both cases all that was changed is the modem. As expected the connections got more stable too (i.e. less disconnects). In the case of the third customer he won't replace his modem but swears he gets 40K connections with other ISPs. I tend to believe him and we will probably lose him. In all cases when we looked at the analog stats, all we saw was a slight rolloff at 3750 but everything else looked good. With the HSP and other el cheapo' modems now shipping as standard issue on the low end machines, including the dreaded E-Machines, I suspect this problem is going to get worse not better unless 3Com can help us here. I am running the latest Quad code and 2.0.51 DSP code.
Jeff
CMPQwk 1.42-21 9999
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-- --------------------------------------------------------------------- Mark E. Levy, President FSINet, Inc. 800-827-6085 x202 847-753-6832 fax www.fsi.net mark@fsi.net ---------------------------------------------------------------------
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