Also sprach Mark Thornton
As far as 3Com is concerned, several months ago there was some talk to me about changing the non-hardware replacement support costs. Several days ago there was additional mention of a possible offering of telephone and code support independent of hardware support. I am hoping that they will consider the cost per chassis issue and make it afordable. I understand the linear increase in price for hardware replacement, but code and tech support requires a lot less intervention per chassis when they are in groups so the cost could and should drop significantly for multiple units (starting at two, not two hundred!).
Indeed...I've caught wind of a bit of this as well... My response is basically..."about time." I've only been yelling at them (sometimes literally!) for 3 years to get a clue in this area. I'm still not convinced its going to happen...but we'll see. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.