At 08:46 AM 2/3/00 -0500, Jeff Mcadams wrote:
Thus spake Kirk Mitchell
My question is; "Did he take it upon himself to call you, or was he asked to do so by management?" If he took it upon himself, I'd have to catagorize it as "No news". I don't think anyone here has questioned the desire of 3Com technical staff to help. Krish, Mike, and others have always been helpful and supportive of the customers but, until management decides to bend an ear and pay attention, nothing is likely to change. Thus far, nobody that makes decisions has shown an interest in addressing the problems with the contract policies.
Oh, it definitely came down from above...from *well* above. :)
Cool, then I'll amend my vote to "qualified good news" also. Let's just hope that "well above" heeds what they hear and aren't just paying lip service to quiet the squeaky wheel. Imagine if upper management started actually paying attention to what their front-line people say...they'd have a whole new company on their hands, and a far more profitible one too, I'd bet :) -- Kirk Mitchell-General Manager mitch@keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000/886-2500 http://www.keyconn.net - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.