At 09:26 AM 10/26/00 -0400, Jeff Mcadams wrote:
Someone in 3Com...oi, they just don't get it...handed down an edict that the techs were not to participate, or even be subscribed to, usr-tc in their official capacity.
I think it goes hand in hand with a fundamental flaw in 3Com's corporate policy, that being that tech support should be a revenue-positive branch. My compliments go out as well to those at 3Com who do try to offer assistance as they are able to. It shows that at least some people at 3Com do "get the point", sadly none of them are decision makers. -- Kirk Mitchell-General Manager mitch@keyconn.net Keystone Connect Unlock Your World Altoona, PA 814-941-5000 http://www.keyconn.net - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.