On Tue, 12 Oct 1999, Marshall Morgan wrote:
We just purchased additional DSP Upgrade kits. How to we get more recent code on them if they ship with older code without a service contract?
Login to totalservice. Once in their, you can register equipment for warranty. It will want the serial numbers of the DSP cards. Enter them, it validates them in real time,and grants you access on the account you are logged in with. It works for me 50% of the time, but hopefully they have fixed any bugs in that system.
BTW: Making code fixes available without service contracts is a good way to ensure the 3com name stays good in the eyes of the end-user customer ... or would 3com rather have us run old code (with old code problems) on our modems that does not work with our newer customer modems.
brian
Marshall Morgan
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Todd Keister Sent: Tuesday, October 12, 1999 12:37 PM To: usr-tc@lists.xmission.com Subject: Re: (usr-tc) 2.0.60 HDM Code
Jeff:
I think you have missed the point. We don't just want to "Throw Code" at given issues. It may seem like extra steps, and sometimes it is laborious to follow these procedures, but in business, law, and especially in science, if you don't have clearly documented data trails, and reproducible results - then you have not accomplished a darn thing.
Once again: >This is done so that we can document the use of these special codes to >see if the code fixes the specific issue it was designed to address, AND also >to see if the new fix for one issue causes issues with any other >processes in the code or product.
If we were to just release code "willy nilly" and not track what we've done, it would be of no use to anyone, and we would be breaking many more things than we fix.
ER code is "special issue" code that addresses one speicific problem, and it is not feasible to stress check this code for all possible issues in all possible configurations. A specific ER code may have a known issue with another process - and that will be fixed before an ER is promoted to a Service Release. In the meanwhile customers who desperately need one item fixed, and who can "make due" while any other errors are resolved - can do just that - they can get the fix that they need - and they can get it NOW (which is the whole point of this process).
I hope this clarifies my prior statements, and I hope this helps to clarify what could on the surface seem to be another "Stupid Policy" that is actually just a part of the Scientific Method.
Todd ;-}
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----------------------------------------------------- Brian Feeny (BF304) signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.