On Mon, 17 Jul 2000, Marius Kirschner wrote:
Based on their support (or lack thereof) I've already decided that our next purchase won't be a 3COM unit. Give me back USRobotic's support any time, they were outstanding.
Hmm, I can't agree that USR's support was outstanding. Days of listening to Canon in D for 2 hours at a time are still very vivid in my mind...........and you know, I use to like that song, there aren't many classics I like, but that was one of them, and USR ruined it for me :) Brian
---Marius (Agora Online)
-----Original Message----- From: owner-usr-tc@lists.xmission.com [mailto:owner-usr-tc@lists.xmission.com]On Behalf Of Ted Mecimore Sent: Monday, July 17, 2000 5:31 PM To: usr-tc@lists.xmission.com Subject: (usr-tc) Wake up 3Com!!
I would hope that 3Com is smart enough to follow this list and pick up on our collective frustration at the 3Com support contracts folks. If they are serious about making a run of the TC system they had best get it in gear. In the past year we have acquired several other smaller ISPs. I am working to move them from a mixture of platform (PM2, PM3, Bay 5399, Ascend, etc) to TC. But with the level of support 3Com is offering it is a hard sale. We are fortunate to have support from Source Technology and Intelligent Choice, but if they are our best help we are in serious trouble...
Ted Mecimore Operations Manager Vista Technology 108 Meeting Street Morganton, NC 28655
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----------------------------------------------------- Brian Feeny, CCNA signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.