I've never used a netserve card so you'll have to do a little poking around on the docs...maybe at commworks.com. You'll want to make sure your address and subnet are correct on the netserve. You should have your gateway pointed to your router on that same subnet. You should have your IP pools setup on the netserve with the proper subnets on them. Because you have some customers with static IP's (not assigned by the netserve) you should have some sort of dynamic routing protocol setup between your netserve and the router. I recommend ospf. In your router you should be redistributing static subnets. On the customer end assuming they are using windows os...under their dialup networking settings they should be obtaining an ip address automatically, getting the dns server info automatically (assuming you have dns setup on the netserve), and they should NOT have a gateway specified. I'm guessing that that the management card is optional and shouldn't really having anything to do with getting the routing to work properly. Todd -----Original Message----- From: usr-tc-admin@mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com]On Behalf Of Rick Eicher II Sent: Wednesday, October 09, 2002 4:07 PM To: usr-tc@mailman.xmission.com Subject: RE: [USR-TC] routeing out of the box
So when you say they can't ping anything even our "router" (their
gateway)
you mean the netserver card? Their gateway should be the netserve card, and the gateway of the netserve card should be your next upstream router. Assuming the netserve is handing out IP's and all that good stuff the customer should have the settings to "obtain an ip and gateway automatically". Is the netserve handing out IP's or are they statically assigned to customers?
Todd
Most of our customers are dynamic IPs some are static IP. When I dial in to the TC I get an IP from the pool I assigned. But my default gateway is set to what every IP address was assigned to my computer I dialed in with. So if TC assigned my computer 1.2.3.4 then my gateway gets set to 1.2.3.4. Also the subnet mask that is assigned is way off. How do I configure the gateway that is sent to the dial-in users? How do I configure the subnet mask that is sent to the dial-in users? How do I make sure that the gateway of the Netserver card is set to my next upstream router? Which gateway is displayed when giving a 'show global'? Do I need both the Netserver and the Network Management card plugged into the switch? Thank you for your time, Rick _______________________________________________ USR-TC mailing list USR-TC@mailman.xmission.com http://mailman.xmission.com/cgi-bin/mailman/listinfo/usr-tc