Hi all, Guess what ??? I got a call from 3com this morning ! Mr. Alex Lopez. It sounds like he is truly concerned about our problem with the v92 code on quad modems. He said "I will run it by the product managers and let you know". He also mentioned that a upgrade might be possible if they were unable to support the quads. The amazing thing is that I did not include my phone number in my email ( They took the time and effort to look it up ). I should know something within a day or two and will let you know what happens -------- Original Message -------- Subject: Re: (usr-tc) contacting 3com re: v.92 updates and support issues Date: Tue, 10 Apr 2001 15:47:25 -0700 From: mark ross <mark@ccis.com> Reply-To: usr-tc@lists.xmission.com Organization: ccis To: usr-tc@lists.xmission.com References: <20010410153305.A5022@iglou.com> Hi all, I just sent mine in.... Sirs, I am writing to let you know that we have been supporters of the USR/3com TC 1000 RAS servers for many years and we have quite a few of your products in our pop's. We are not a large ISP (our dialup subscriber base is about 2,000) so we don't really have any need to upgrade to the newest high density RAS servers. The quad modem cards have performed very well in the past and our customers have been very happy with them. Our concern is that we are not seeing any support for v.92 updates for the quad modem cards (We would be happy to pay for this support). Please reconsider your decision to support the newer protocols on the quad modem card.. Thank You Mark Ross California City Internet Inc. Jeff Mcadams wrote:
Hey folks...
Let me issue another plea...
If you haven't contacted these folks concerning your issues, please do. If you've already decided to leave 3Com, let them know why. If you're thinking about leaving, let them know why. If you're not happy, let them know why.
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