How can other MAJOR access manufacturers get away with relaesing free code for updates and 3Com cannot? If 2.0.6 has a bug in it.. I shouldn't have to pay for 2.0.7 that fixes the bug they sold me in the first place. Thier almost as bad as Microsoft when it comes to licensing.
yep, they should release bug fix code which adds no new features, so that people can have it for free if they have paid for the code that has bugs in it. Instead they fix some bugs, add new features, and then call it a major release and want more money.
I remember about 2 years ago someone wrote an open letter to 3Com/USR about the Total Control chassis and put it on the web... 3Com did respond but it was a standard "we are continuing to make improvements" letter.
That was the Total Control Unresolved Issues letter. It was signed off on by dozens of technical leads/sysadmins and CEO's of places using Total Control. I believe 3com did listen to alot of that letter and make improvments, they did listen. I don't think we should have to goto that sort of extent, but if it works, perhaps its time for a second revision.......not to blast them, just to put our thoughts together, and that way they can get an idea of what we feel is important.
It sad that the customer base has to get just short of a revolt in order to get even that kind of form letter response.
I am getting tired of 3Com, it's lack of interest in supporting it's users and a support program that just plain is not worth it.
Paul Farber Farber Technology farber@admin.f-tech.net Ph 570-628-5303 Fax 570-628-5545
Those of us new to the platform (myself included) might benefit from the convenience of knowing that phone support is available 24x7 when you're staring at a box not taking calls at 2AM. But once you get the hang of TC and know how to troubleshoot these things on your own (or at least with the added help of those on this list), you can drop the tel support, and just pay for code updates.
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----------------------------------------------------- Brian Feeny (BF304) signal@shreve.net 318-222-2638 x 109 http://www.shreve.net/~signal Network Administrator ShreveNet Inc. (ASN 11881) - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.