In regards to all the comparisons with my ISP and charging money, let's make one of those comparisons. Suppose that I, the ISP, upgrade to V92/V44 and then require my customers to connect with V92 and V44 or else they get no connection. I've made them pay for a year up front for service, and they are a few months into the year. They call, and I say "sorry, the new modem code requires you to go out and buy a new modem to use the service." No suppose they ask for a refund. Do I give it to them? Well, most likely YES I would if I didn't want to be sued or have them bad mouthing me to all their friends and business associates. So, let's compare that to Commworks. "We sold you a year contract for software upgrades, oh yeah, for $2000+ -- but we're sorry, even though you paid for software updates you can't use them without spending another $1000" So, is Commworks now offering to refund the money of those service support contracts that are now useless without CEM? Steve
-----Original Message----- From: usr-tc-admin@mailman.xmission.com [mailto:usr-tc-admin@mailman.xmission.com]On Behalf Of Thomas_Goodman@3com.com Sent: Wednesday, November 20, 2002 9:10 AM To: usr-tc@mailman.xmission.com Subject: [USR-TC] Response