OK... My email that I sent regarding the quads and v.92/v.44 to Al and Irfan, my sales rep. and my VAR rep. This was in response to my sales rep's message about the disposition of v.92/v.44 and what trade-ups were available. I have gotten no substantive feedback regarding this issue yet. Previous messages of mine have made it to some other 3Com/CommWorks reps and were apparently forwarded to my reps with the implication that they need to keep me in line. :) Let me assure any 3Com/CommWorks folks reading this (unofficially, of course, since 3Com/CommWorks doesn't officially monitor this list anymore). If it weren't for Tom Goodman and George Ebert and their efforts, I would have quit using Total Control gear *LONG AGO*. Tom and George have gone way above and beyond the call of duty to try to keep me happy with Total Control gear, unfortunately, they've been hamstrung by 3Com/CommWorks policies regarding equipment EOL'ing, trade-ups, and support contracts. To be quite honest, I think I was rather restrained in not expressing my thought that Al Huefner should have been fired years ago for personally being the number 1 reason for customers switching from Total Control to other Access Server vendors. As I understand it, Al is personally responsible for the support contract policies and Terms and Conditions that we've all screamed and yelled about for the past 3 years. Anyway...here we go...my entry into the "Let's piss off 3Com/CommWorks" contest. :) ------------------------------------------------------------------------ Also sprach Thomas_Goodman@3com.com
TCS 4.5 is where CommWorks will deliver v.92. Only HiPer DSPs and Multi-Span cards will have the v.92 support. We have a Quad rebate program that turns each port into $25/port which is $100/card or $1,200 on a 48 port chassis.
http://commworks.com/svprovider/products/rac2/tc1000_v92.html
http://commworks.com/svprovider/programs/total_control_eds/promos.html
I find this humorous: "With a simple software upgrade to V.92/V.44" OK, So, with 2,162 total dial-in lines, you want me to spend $136,800(*) dollars to upgrade my equipment to be able to handle v.92/v.44. You call this a "simple software upgrade?" The EOL'ing of the quad modem cards is absolutely reprehensible, and I'd like to hear from Irfan or Al if they could come up with *ANY* good reasons that I shouldn't ditch my 3Com gear and go with Cisco's trade-up program and get *MUCH* better support of not-bleeding-edge-new gear. This in addition to your extortionate Terms and Conditions and pricing of support contracts to begin with. I'd like to hear some sort of response from Irfan or Al since my last messages to either of you have seem to fallen on deaf ears. (*) Based on needing to upgrade 17 chassis worth of quad modems, utilizing 5 double-play trade-ups from the promo page from above, plus another 12 double-play purchases not eligible for the double-play trade-up. This assumes a 30% discount off of the list price posted on the promo page. I don't know if we typically get 30% off list price or not, but I know that's typical for Cisco gear. I would be surprised to find that the discount on 3Com gear is any more than that. If the discount is less, then the figure looks even *worse* for 3Com. -- Jeff McAdams Email: jeffm@iglou.com Head Network Administrator Voice: (502) 966-3848 IgLou Internet Services (800) 436-4456 ------------------------------------------------------------------------ - To unsubscribe to usr-tc, send an email to "majordomo@xmission.com" with "unsubscribe usr-tc" in the body of the message. For information on digests or retrieving files and old messages send "help" to the same address. Do not use quotes in your message.